Privacy Policy for Communications via RingCentral

Effective Date: August 1, 2025

This Privacy Policy explains how SVN North Star (“we,” “our,” or “us”) collects, uses, and protects personal information when you communicate with us via RingCentral, including phone calls, text messages, voicemails, video meetings, and other communication tools provided by RingCentral.

1. Information We Collect

When you communicate with us using RingCentral, we may collect the following information:

  • Contact details: Name, phone number, email address.

  • Communication content: Voicemails, call recordings (where applicable), text messages, and video meeting content.

  • Metadata: Date, time, duration of calls or messages, and IP addresses.

2. How We Use Your Information

We use the information collected via RingCentral to:

  • Respond to your inquiries and provide services.

  • Maintain communication records for quality, training, or legal compliance.

  • Improve our services and communication processes.

  • Ensure the security and integrity of our communication systems.

3. Call Recording and Consent

Some calls or video meetings may be recorded for quality assurance, training, or compliance purposes. You will be notified if a call or meeting is being recorded, and by continuing, you consent to the recording.

4. Sharing Your Information

We do not sell your information. We may share your data with:

  • RingCentral, as our communications service provider, under their own privacy and security policies.

  • Authorized service providers who support our operations and are contractually obligated to protect your information.

  • Legal authorities, if required by law, court order, or to protect our rights.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. No mobile opt-in data, consent, or phone numbers will be shared with third parties or affiliates.

5. Data Security

We take reasonable steps to protect your personal information transmitted via RingCentral. However, no method of communication over the internet or phone is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You may request to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of communication records, where applicable.

To make such requests, please contact us using the information below.

7. Third-Party Services

Our use of RingCentral is subject to their Privacy Policy, which you can review here:
🔗 https://www.ringcentral.com/legal/privacy-notice.html

We are not responsible for how RingCentral handles data beyond our use of their services.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

SVN North Star
admin@nsequities.com
 217.366.3414
 1801 Woodfield Dr., Savoy, IL 61974

Terms of Service for Communications via RingCentral

Effective Date: August 1, 2025

These Terms of Service (“Terms”) govern how you interact and communicate with SVN North Star (“we,” “us,” or “our”) through communication tools provided by RingCentral, including but not limited to phone calls, text messages, voicemails, and video conferencing. By engaging with us through any of these methods, you agree to these Terms.

1. Use of Communication Services

By contacting us through RingCentral, you agree to:

  • Communicate respectfully and lawfully.

  • Not use our communication channels to send spam, make threats, or share offensive content.

  • Allow us to store or record communications, if notified in advance.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. No mobile opt-in data, consent, or phone numbers will be shared with third parties or affiliates.

We reserve the right to block or restrict communication in response to abusive, unlawful, or inappropriate conduct.

2. Call Recording and Notifications

Some phone calls or video meetings may be recorded for training, quality assurance, or compliance purposes. You will be notified when a communication is being recorded. By continuing with the communication, you consent to the recording.

If you do not wish to be recorded, please notify us before the conversation begins.

3. Availability and Response Time

We strive to respond to communications in a timely manner. However, we do not guarantee immediate availability or reply and are not liable for delays due to technical issues, staffing, or other limitations.

4. Disclaimers

  • Communications via RingCentral are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free service.

  • While we take reasonable steps to secure communications, no method is 100% secure. You assume responsibility for any sensitive information you choose to share.

  • We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our communication services.

5. Intellectual Property

Any materials, advice, or information shared during communications remain the property of SVN North Star, unless otherwise noted. You may not record, distribute, or reproduce any part of these communications without prior written consent.

6. Changes to These Terms

We may update or modify these Terms at any time. Changes will be effective upon posting to our website or providing notice by email or during communications. Continued use of our services constitutes your acceptance of the updated Terms.

7. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles.

8. Contact Us

If you have questions about these Terms or need assistance, please contact us:

SVN North Star
admin@nsequities.com
 217.366.3414
 1801 Woodfield Dr., Savoy, IL 61974